We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
Exchanges and Returns Policy: For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return.
Exchanges or returns are permissible under the following circumstances:
- The product is damaged, or you have received the incorrect item.
- The product's seal is broken upon delivery.
- The product has expired before its delivery.
If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.
For exchanges, the replacement product will be delivered to you within 3-5 days after the return pick-up is completed.
If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.
Cancellation Policy: We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. VedFood reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer's personal or financial details.
Refunds: Upon receiving and inspecting your return, we will notify you of its arrival and whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please allow approximately 5-7 days for the refunded amount to reflect.
For any questions regarding returns, feel free to contact us at care@vedfood.com